December 30, 2018
Following the recent announcement of our exciting new partnership with WeKnowLondon, marking our first official representation in the UK, here are the details of where to pick up your travelerswifi.com pocket WiFi device when you arrive at London’s Heathrow Airport.
WeKnowLondon has service desks in all four arrivals terminals at the UK’s biggest airport; when you arrive, you should look for the WeKnowLondon desk to pick up your device. Locations in Terminals 2-5, as well as opening times, are as follows:
Heathrow Terminal 2
The WeKnowLondon service desk is located in the Baggage Reclaim area of Arrivals on Level 1 before you pass through customs. In Baggage Reclaim, there is a general information desk opposite Carousel 8. Customs is to the left of the information desk and the WeKnowLondon service desk is on the right, next to the Excess Baggage Company. If you reach WH Smith (to the right of Excess Baggage), you have gone too far. Make sure you find the service desk before you go through customs since you won’t be able to go back once you go through.
Opening hours: 06:00 – midnight
Heathrow Terminal 3
The WeKnowLondon service desk in Terminal 3 is located on level 0 (Ground Level Arrivals) in the middle of the shopping concourse. After passing through customs and the World Duty Free shop, you will see an M&S Simply Food on your left – the WeKnowLondon service desk is in front of M&S on your right as you come through the exit.
Opening hours: 05:30 – midnight
Heathrow Terminal 4
The WeKnowLondon service desk in Terminal 4 is located in the concourse after you pass through customs. After customs, you will pass through the World Duty Free shop. Once you come out of the exit, look to your left and you will see a WH Smith – the WeKnowLondon service desk is opposite WH Smith, next to Boots.
Opening hours: 06:00 – midnight
Heathrow Terminal 5
The service desk for WeKnowLondon in Terminal 5 is located in Arrivals on Level 0. In Terminal 5, there are two exits from customs, both of which take you through World Duty Free shops before arriving in front of a Costa Coffee. Facing the Costa, turn right and walk forward. The service desk is on your right, just after the escalators and next to a bureau de change.
Opening hours: 05:30 – midnight
